1. Data Controller

The entity responsible for processing the personal data collected through this website is:

Contact Person: Svitlana Kolmagorova
Business Name: SYNERGY MAX
Tax ID: Y9434640P
Address: Calle Bautista Bertomeu Sober 2, office 43, 03184 Torrevieja, Alicante, Spain
Email: synergymax.info@gmail.com
Phone: +34 695 093 342
Website: https://www.synergymax.es/

2. Personal data processed

Depending on the relationship with the user, SYNERGY MAX may treat:

• name and surname;
• billing and delivery address;
• telephone and email;
• NIF, NIE or tax data when necessary;
• products purchased and order history;
• communications and requests sent;
• IP address and technical data of the device;
• cookie preferences;
• information needed to prevent fraud and protect the website.

SYNERGY MAX does not store complete bank card details. This data is processed by the corresponding payment entity or platform.

3. Purposes and legal bases

Personal data may be used for:

Order Management

Process purchases, payments, billing, shipping, returns, refunds, and after-sales service.

The legal basis is the execution of the purchase and sale contract and compliance with applicable legal obligations.

Account registration

Create and manage the customer account, display orders, and save the provided data.

The legal basis is the execution of the contractual relationship requested by the user.

Inquiry support

Respond to messages, information requests, complaints, or incidents.

The legal basis is the application of pre-contractual measures, the management of the relationship with the user and the legitimate interest in providing customer service.

Legal obligations

Retain invoices, accounting documents and certain information on transactions when required by tax, commercial, consumer or fraud prevention regulations.

The legal basis is compliance with legal obligations.

Commercial communications

Send promotions, news and commercial communications when the user has given their consent or when there is another valid legal basis.

The user can withdraw their consent or request to unsubscribe at any time.

4. Data retention

Data related to orders and billing will be kept during the contractual relationship and subsequently for the periods required by tax, commercial and consumer protection regulations.

The inquiries will be kept for the time necessary to respond to them and manage any potential liabilities.

Data used for commercial communications will be kept until the interested party withdraws their consent or requests to unsubscribe.

Withdrawal of consent does not affect the lawfulness of the processing carried out previously.

5. Recipients

Data may only be communicated when necessary to:

• Getnet and other entities involved in payment processing;
• banks and financial institutions;
• transport, courier and logistics companies;
• web hosting, email, technical support and security providers;
• tax, accounting or legal advisors;
• public administrations, courts and authorities when there is a legal obligation.

These recipients will only receive the data necessary to provide their services or fulfill their obligations.

If any provider processes data outside the European Economic Area, the safeguards required by the regulations will apply, such as an adequacy decision or standard contractual clauses approved by the European Commission.

6. User Rights

The user may exercise the following rights:

• access to your data;
• rectification of incorrect data;
• suppression;
• opposition to treatment;
• limitation of treatment;
• portability;
• withdrawal of consent;
• right not to be subject to exclusively automated decisions where appropriate.

To exercise these rights, please write to synergymax.info@gmail.com and specify the right you wish to exercise. When it is necessary to verify your identity, additional information may be requested.

If you believe your rights have not been properly addressed, you can file a complaint with the Spanish Data Protection Agency:

https://www.aepd.es

7. Security

SYNERGY MAX applies reasonable technical and organizational measures to prevent the loss, misuse, alteration, unauthorized access or disclosure of personal data.

However, no internet-connected system can guarantee absolute security. Users must also protect their credentials and report any unauthorized use of their account.

8. Minors

The store is not aimed at minors and does not allow them to make purchases without the authorization of their parents or legal guardians.

SYNERGY MAX does not intentionally collect personal data from minors outside of cases permitted by law.

9. Forms

The fields identified as mandatory are necessary to answer an inquiry, create an account, or manage an order.

Before submitting a form, the user must have access to this policy and, when processing requires consent, tick the corresponding box.

10. What are cookies?

Cookies are small files that are stored on the user’s device when they visit a website.

They can be used to enable the store to function, maintain items in the shopping cart, remember preferences, protect forms, analyze site usage, or display personalized content.

11. Types of cookies used

Technical and necessary cookies

They are essential for the operation of the site, the shopping cart, the purchase process, the customer account, security, and payment management.

These cookies do not require consent when they are used exclusively to provide a service requested by the user.

Preference cookies

They allow you to remember options such as language, region, or certain user settings.

Analytical cookies

They allow you to know statistically how the website is used and help to improve its performance.

Advertising cookies

They allow you to measure campaigns or show advertising tailored to the user’s interests.

Analytical and advertising cookies will only be installed after obtaining the user’s consent, where applicable.

12. Third-party cookies

Some functions may be provided by third parties, for example:

• payment platforms;
• Measurement and analytics services;
• videos or embedded content;
• social networks;
• fraud and spam protection systems.

These third parties may use their own cookies in accordance with their privacy policies.

The updated list of cookies, their provider, purpose and duration must be displayed in the cookie settings panel available on the website.

13. Consent settings

Upon entering the website for the first time, the user will be able to:

• accept all cookies;
• reject unnecessary cookies;
• configure your preferences.

Rejecting optional cookies should be as simple as accepting them.

The user can modify or withdraw their consent later via the “Configure cookies” link available on the website.

Withdrawing consent will not affect technical cookies necessary for the operation of the store.

14. Browser settings

Users can also block or delete cookies through their browser settings. Disabling technical cookies may prevent the shopping cart, login, or checkout process from functioning correctly.

15. Policy Update

SYNERGY MAX may update this policy as a result of legal, technical, or service changes.

The current version will be the one published on this website.

Last updated: September 2026.