Legal notice and purchase conditions

1. Identifying data

In compliance with Law 34/2002, on Information Society Services and Electronic Commerce, the following information is provided:

Owner: Svitlana Kolmagorova
Business Name: SYNERGY MAX
Tax ID: Y9434640P
Address: Calle Bautista Bertomeu Sober 2, office 43, 03184 Torrevieja, Alicante, Spain
Telephone: +34 695 093 342
Email: synergymax.info@gmail.com
Website: https://www.synergymax.es/

SYNERGY MAX’s main activity is the marketing of professional products for nails, manicures and pedicures, as well as related products, materials and accessories.

2. Object and scope of application

These terms and conditions govern access to and use of the website https://www.synergymax.es/, as well as the purchase of products offered through the online store.

Placing an order implies that the customer has read and accepts these conditions before completing the purchase.

These conditions apply to both private consumers and professionals. However, certain legally recognized consumer rights, such as the right of withdrawal, may not apply when the purchase is made exclusively within a business or professional activity.

3. Products

SYNERGY MAX markets professional products for the care, decoration, construction and modeling of nails.

The characteristics, composition, volume, instructions for use and applicable warnings are shown on each product sheet or on its packaging.

The customer must read and follow the instructions for use, maintenance, and safety provided by the manufacturer. Products identified as for professional use must be used by people with the appropriate training or experience.

Due to screen settings, lighting, and photography, the actual color of certain products may differ slightly from the images shown on the website.

4. Prices and taxes

The prices in effect are those shown on the website at the time the order is placed.

Before confirming payment, the customer will be able to check the price of the products, applicable taxes, shipping costs and the total amount of the order.

Shipping costs are not included in the product price unless expressly stated otherwise. The cost is calculated during the checkout process based on the destination and delivery method selected.

SYNERGY MAX may change its prices at any time. Changes will not affect orders that have already been confirmed.

5. Purchase process

To make a purchase, the customer must:

  1. Select the products and their variants.
  2. Add them to your cart.
  3. Enter the billing and delivery information correctly.
  4. Select the available shipping method.
  5. Select your payment method.
  6. Review the summary and the total price.
  7. Accept these terms and conditions.
  8. Confirm and pay for the order.

The client is responsible for ensuring that the information provided is complete and correct.

After completing the purchase, the customer will receive an email with the order confirmation and details. If the confirmation is not received, the customer should check their spam folder or contact SYNERGY MAX.

SYNERGY MAX may contact the customer when it is necessary to verify the data or resolve an issue related to the order.

6. Payment methods and security

Orders can be paid for using the payment methods that are enabled and visible during the purchase process, including bank cards and, when available, Apple Pay or Google Pay.

Card payments are processed through the secure Getnet payment platform. SYNERGY MAX does not store customers’ complete bank card details.

The order will be considered paid when the financial institution correctly confirms the transaction.

If the payment is declined, canceled, or cannot be confirmed, the order will not be processed. The customer will need to contact their bank or select another available payment method.

7. Product Availability

All orders are subject to product availability.

If, after confirming an order, it is discovered that a product is unavailable, SYNERGY MAX will inform the customer and offer, as appropriate:

  • product refund not available;
  • the replacement with another product, with prior acceptance by the customer;
  • or the wait until the product is restocked.

If the customer does not accept a replacement, the corresponding amount will be refunded using the same payment method used for the purchase.

8. Shipping and Delivery

Orders are shipped to the destinations enabled during the purchase process.

Shipping availability, cost, and estimated delivery time will be displayed before you confirm your order. If the system does not allow you to select a delivery method for a specific address, you will not be able to complete the purchase for that destination.

As a general rule, order preparation and dispatch is carried out within 1 to 3 business days following confirmation of payment.

The estimated delivery time is 1 to 5 business days from dispatch, depending on the destination, the transport company and possible circumstances beyond the control of SYNERGY MAX.

Saturdays, Sundays and public holidays are not considered working days.

Once the order has been shipped, the customer will be able to receive a notification with the tracking details when this service is available.

Unless another period is expressly agreed, the order will be delivered within a maximum of 30 calendar days following the conclusion of the contract.

9. Incidents during delivery

The customer must check the external condition of the package upon receipt.

If the packaging shows visible damage, it is recommended to report the incident to the carrier and notify SYNERGY MAX as soon as possible by emailing synergymax.info@gmail.com, attaching:

  • order number;
  • explanation of the incident;
  • photographs of the packaging;
  • photographs of the product received.

If the order cannot be delivered due to an incorrect address, repeated absence of the recipient or failure to collect, the customer may be charged new shipping costs, provided that the incident is not the responsibility of SYNERGY MAX or the transport company.

10. Order Cancellation

The customer can request cancellation by writing to synergymax.info@gmail.com and indicating the order number.

If the order has not yet been shipped, it will be cancelled and the corresponding refund issued.

If the order has already been handed over to the shipping company, its cancellation cannot be guaranteed. After receiving it, the customer may exercise their right of withdrawal in accordance with the conditions indicated below.

11. Right of withdrawal

When the customer has the legal status of a consumer, they may withdraw from the purchase without needing to justify their decision within a period of 14 calendar days from receipt of the order.

To exercise this right, you must communicate your decision before the deadline by means of a clear statement sent to:

Email: synergymax.info@gmail.com
Address: Calle Bautista Bertomeu Sober 2, office 43, 03184 Torrevieja, Alicante, Spain.

The customer may use the form included at the end of these conditions, although its use is not mandatory.

After notifying the withdrawal, the customer must return the products without undue delay and, at the latest, within the following 14 calendar days.

12. Return conditions

The product must be returned properly protected and with its accessories, instructions, promotional gifts and other items originally included.

The customer will be responsible for any diminished value caused by handling other than that necessary to verify the nature, characteristics and functioning of the product.

For reasons of health and hygiene protection, returns will not be accepted for sealed cosmetic or hygiene products that have been unsealed after delivery and which, by their nature, are not suitable for return.

This exception will only apply when the product meets the legally prescribed conditions for sealed products related to health protection or hygiene.

Returns will not be accepted for personalized products or products manufactured according to the customer’s express specifications, unless they present defects or errors attributable to SYNERGY MAX.

13. Return shipping costs

In the case of a voluntary withdrawal, the customer will bear the direct cost of return.

The customer is responsible for ensuring the product arrives correctly at the indicated address. It is recommended to use a shipping method that allows for proof of shipment and delivery.

If the return is due to an incorrect, defective or damaged product for reasons not attributable to the customer, SYNERGY MAX will assume the reasonable return costs or facilitate the corresponding procedure.

Products should not be sent cash on delivery without prior authorization.

14. Refunds

In the event of a valid cancellation, SYNERGY MAX will refund the payments received for the products, including the costs of the cheapest standard delivery option offered for the order.

Additional costs resulting from voluntarily selecting a more expensive delivery method than standard delivery will not be refunded.

The refund will be made using the same payment method used for the purchase, unless expressly agreed otherwise.

The refund will be issued within the applicable legal timeframe. SYNERGY MAX may withhold it until the products have been received or until the customer provides sufficient proof of return, whichever occurs first.

The customer’s bank may need additional time to reflect the payment.

15. Defective products or incorrect orders

If the customer receives a defective, damaged, or different product than the one ordered, they should contact SYNERGY MAX via synergymax.info@gmail.com, indicating the order number and attaching photographs.

Once the incident has been verified, the following will be offered, as appropriate:

  • product replacement;
  • price reduction;
  • or a refund of the corresponding amount.

The products are subject to applicable legal guarantees of conformity. These guarantees do not cover damage caused by misuse, failure to follow instructions, improper storage, mishandling, or wear and tear resulting from their nature.

16. Customer service and complaints

The customer can contact SYNERGY MAX through:

Email: synergymax.info@gmail.com
Phone: +34 695 093 342
Hours: Monday to Friday, 10:00 AM to 6:00 PM; Saturdays by appointment.

Claims must include the customer’s name, order number, description of the incident and, where applicable, photographs or supporting documentation.

Consumers can request the corresponding official complaint forms.

17. Intellectual and industrial property

The contents of the website, including texts, photographs, trademarks, logos, designs, graphics and technical elements, are protected by intellectual and industrial property legislation.

Its reproduction, distribution, modification or commercial use is not permitted without prior authorization from the owner or the corresponding rights holder.

18. Responsibility

SYNERGY MAX strives to keep the website information up-to-date and available. However, it cannot guarantee the complete absence of technical errors, temporary interruptions, or circumstances caused by third parties.

Nothing in these terms and conditions shall limit the inalienable rights granted to consumers by applicable law.

19. Legislation and jurisdiction

These conditions are governed by applicable Spanish and European legislation.

In dealings with consumers, any dispute will be submitted to the appropriate courts and tribunals in accordance with consumer protection regulations, without depriving the customer of the rights granted to them by applicable legislation.

20. Modification of conditions

SYNERGY MAX may update these conditions due to legal, technical or commercial changes.

The version applicable to each order will be the one that was published and accepted by the customer at the time of purchase.

Last updated: September 2026.

WITHDRAWAL FORM

This form should only be completed and sent if you wish to withdraw from the contract.

To the attention of:
Svitlana Kolmagorova – SYNERGY MAX
Calle Bautista Bertomeu Sober 2, office 43
03184 Torrevieja, Alicante, Spain
Email: synergymax.info@gmail.com

I hereby inform you that I am withdrawing from the purchase corresponding to the following order:

Order number:
Products purchased:
Order date:
Date of receipt:
Consumer name:
Consumer address:
Email:
Date:
Signature, only if submitted on paper: